Case Study: Boardwalk Communications achieves real-time project profitability and streamlined multi-location operations with PROMYS Enterprise PSA

Boardwalk Communications Selects PROMYS Software for Field Services Organizations

Boardwalk Communications, a Cisco Premier Certified Partner and major reseller in British Columbia, was growing into a multi-location operation but was hampered by disconnected systems for accounting, help desk and contact management. The lack of integrated data created duplicate work and left management without real-time visibility into project profitability, cash flow, resource utilization and overall project status.

Boardwalk implemented PROMYS Enterprise PSA to automate the full lifecycle from sales and quoting through order fulfillment, dispatch, time tracking, change orders and invoicing, plus a customer self‑service portal. The single, real‑time repository eliminated duplicate entry, gave managers live insight from quote to invoice, improved on‑time, on‑budget delivery for fixed‑cost projects, and enabled better resource allocation, cash‑flow management and customer service.

Boardwalk

Philip Stone

President