Case Study: Japan Electronics Manufacturing Company achieves sentiment analysis on brand mentions with PromptCloud's Twitter Crawling Solution

Japan Electronics Manufacturing Company - Customer Case Study

Japan Electronics Manufacturing Company, a popular electronics manufacturer from Japan, needed a way to analyze customer sentiment by monitoring tweets mentioning its product and brand names. PromptCloud provided a site-specific crawling solution to extract relevant tweet data, including the Twitter handle, likes, retweets, hashtags, and tweet URL.

PromptCloud built a custom crawler to monitor the specified keywords on Twitter and repeat the crawl daily to capture new posts, delivering the data in XML format to the client’s Dropbox account. The initial setup was completed in just 2 days, after which data delivery ran consistently, enabling the client to begin sentiment analysis within days and improve customer experience at a lower cost than an in-house setup.