Case Study: Elder Outreach achieves safer GenAI use and sensitive data protection with Prompt Security

Securing GenAI for Long-term Patient Care at Elder Outreach

Elder Outreach, a provider of long-term elderly healthcare services, faced the challenge of securing sensitive patient and family health information from exposure as its 150 employees used various GenAI tools online. Subject to HIPAA, the organization needed visibility into shadow AI use and a way to prevent data breaches, not just punish them after the fact. They implemented Prompt Security to uncover and sanitize data sent to generative AI models.

By deploying Prompt Security, the vendor provided the necessary monitoring to detect risky GenAI use, such as an undiscovered chat function within a payroll solution. The solution gave the IT team peace of mind, allowing them to confidently dedicate more resources to patient care. For Elder Outreach, this stronger security posture enables more efficient IT budgeting and the confidence to consider bold new GenAI functionalities in the future.

Elder Outreach

Shawn Parker

IT Director