Case Study: MAX Physical Therapy & Performance streamlines billing and boosts revenue with Prompt Health

Why MAX Physical Therapy & Performance wishes they switched to Prompt sooner

MAX Physical Therapy & Performance, a physical therapy clinic in Illinois, faced significant challenges with a disjointed and inefficient EMR and billing system. As a practice administrator new to billing, Lisa Rimbo struggled with software that did not integrate, leading to a disorganized, paper-reliant process that hindered revenue and created self-doubt. This prompted them to seek a new solution from vendor Prompt Health.

By switching to Prompt's integrated EMR and billing platform, the clinic streamlined its entire operation. The solution centralized all critical patient and insurance information, enabled seamless communication between the biller and clinicians, and efficiently handled complex workman's comp cases. This resulted in a highly efficient workflow, with Lisa estimating they could have made an additional $75,000 to $100,000 in revenue had they switched to Prompt sooner.

MAX Physical Therapy & Performance

Lisa Rimbo

MAX Physical Therapy & Performance