Case Study: Team Rehabilitation scales multi-state operations with Prompt Health

Team Rehabilitation seamlessly scales multi-state operation with Prompt

Team Rehab, a large physical therapy provider with 140 clinics and over 700 therapists, faced significant scaling challenges as it expanded across multiple states. Their home-grown EMR system could no longer support their growth, creating inefficiencies in both front and back-end operations. They needed a more professional and robust solution to maintain operational efficiency and support their continued expansion, which led them to the vendor Prompt Health and its EMR platform.

By implementing Prompt's practice management and patient experience tools, Team Rehab streamlined therapist note-taking and significantly enhanced patient access through features like online scheduling. This allowed the company to scale its number of clinics without having to proportionally increase its administrative staff, saving on FTE costs. The solution also provided leadership with critical data and reporting, enabling data-driven decisions and forging a true business partnership with Prompt.

Team Rehab

Nick Weber

Chief Executive Officer