Case Study: JAG Physical Therapy achieves higher revenue collection and full schedule capacity with Prompt Health

Margin gains without the growing pains: JAG’s 170-location rollout on Prompt

JAG Physical Therapy, a network of over 170 physical therapy clinics, sought a new EMR partner that could seamlessly scale with their large operations and meet the needs of all their clinics and clinicians. Their previous system was causing challenges, including a decline in customer service responsiveness that negatively affected patient collections and revenue, prompting their search for a new vendor, Prompt Health.

Prompt implemented its EMR system, collaborating closely with JAG to tailor it to their specific operational needs. The result was a remarkably smooth transition with immediate positive impacts. Prompt helped JAG increase revenue collection, achieve 100% scheduling capacity, and decrease clinician documentation time. This allowed JAG to operate more efficiently and successfully at scale, ultimately improving the employee experience and enabling them to provide the best possible patient care.

JAG Physical Therapy

Marissa Bingler

Vice President of Clinical Services