Case Study: Inspired Physiotherapy achieves 97% clean claims with Prompt Health

Inspired Physiotherapy runs at 97% clean claims with Prompt

a physical therapy practice was a new business seeking an electronic medical records (EMR) system that was scalable, automated, and could support its ambitious growth goals from the very beginning. The director of revenue cycle evaluated numerous vendors to find a solution that would establish a strong operational foundation and chose to implement the EMR from Prompt Health.

Prompt Health provided a solution with powerful automation that streamlined clinician note-taking, cutting per-session documentation time by 15 minutes. The platform's rules and features enabled the practice to achieve 97% clean claims and collect 95% of payments upfront, leaving an average outstanding patient balance of just $4. The automation allowed the practice to maintain a lean administrative team while scaling, and the responsive customer support was a key factor in their successful partnership.

Inspired Physiotherapy

Ricky Overton

Clinic’s Director of Revenue Cycle