Case Study: Patterson Physical Therapy cuts documentation time in half with Prompt Health

How Prompt helped this clinic cut documentation time in half

Patterson Physical Therapy, a single-location clinic in Tennessee, was facing significant operational challenges with its outdated EMR system. The vendor's poor customer service, including 30-day response times, led to claim denials and an inefficient revenue cycle. Owner Beth Patterson sought a new solution to improve support and streamline practice management for her team of 16 clinicians.

By switching to Prompt, the clinic implemented a new EMR and billing service that offered rapid support and extensive automation. The results were transformative: documentation time was cut in half, billing was handled by one part-time employee instead of multiple full-time billers, and automated workflows reduced no-shows. Prompt's solution gave staff time for new tasks and allowed the owner to reclaim her personal life, fundamentally improving the clinic's efficiency and profitability.

Patterson Physical Therapy

Beth Patterson

Owner and Pelvic Health Specialist