Case Study: Onondaga Physical Therapy achieves 90% arrived capacity with Prompt Health

How Prompt helped Onondaga Physical Therapy reach 90% arrived capacity

Onondaga Physical Therapy, an 8-location physical therapy practice, faced uncertainty after their previous EMR software was sold, prompting a search for a new and reliable partner. They selected Prompt Health for its EMR and practice management software, largely due to the strong relationship and support promised by the vendor.

Prompt implemented its solution, featuring tools like automated plan of care compliance and online scheduling, to streamline operations. This partnership and the new data-driven approach enabled the practice to confidently transition to 40-minute treatment sessions. The results were significant, with Onondaga achieving a 90% arrived capacity, reducing time spent on scheduling, and improving overall reporting and data for better decision-making.

Onondaga Physical Therapy

Lauris Rigdon

Owner