Case Study: Cynergy Physical Therapy achieves more efficient practice growth with Prompt Health

How NYC’s Cynergy Physical Therapy found clarity with Prompt

Cynergy Physical Therapy, a 25-provider practice with seven locations in New York City and Brooklyn, faced significant challenges with their previous EMR software. The unreliable system suffered from frequent downtime and provided inaccurate data, making it difficult for owner Cynthia Gormezano to understand why revenues were dropping despite an increase in patient visits. This lack of clarity and trust in their data created operational inefficiencies and hindered practice management. To address these issues, they turned to the vendor Prompt for a new solution.

Prompt implemented its EMR software, which immediately resolved the reliability issues and streamlined workflows for both administrative staff and clinicians. The therapists found it much easier to complete documentation, reducing the time to finish notes from four days to just two. For the practice owner, the most significant result was gaining access to accurate, trustworthy data for reporting on no-shows, cancellations, and overall performance. This empowered data-driven decision-making, increased operational efficiency, and provided the confidence needed to grow the practice. The customer reported that partnering with Prompt delivered on all its promises and expressed a wish that they had switched sooner.

Cynergy Physical Therapy

Cynthia Gormezano

Owner