Case Study: Mississippi achieves faster, fairer SNAP processing with PromisePay

Mississippi speeds SNAP processing 75% with PromisePay

The state of Mississippi faced a challenge in administering its SNAP program, as the traditional process for verifying applicant income was slow and burdensome, causing delays and missed benefits for residents. To modernize this system, Mississippi partnered with the vendor Promise to implement its mobile-first tool, PromiseVerified.

Promise implemented its PromiseVerified solution, allowing applicants to quickly submit required documents via text message. This resulted in cases processing 75% faster in pilot counties, with 72% of applicants submitting documents the same day. The vendor Promise helped Mississippi achieve quicker, fairer decisions and created a more efficient and compliant benefits program.

Mississippi