Case Study: US-based Grocery Retailing Company enhances enterprise business processes with Prolifics

US-based Grocery Retailing Company - Customer Case Study

US-based Grocery Retailing Company, a major grocery chain with about 26,000 associates across more than 220 stores and distribution centers, needed to modernize critical employee management processes running on IBM Lombardi Teamworks 5.5. When the platform was announced as no longer supported, the company faced the choice of paying costly extended maintenance fees or migrating to IBM Business Process Manager (BPM) while preserving existing workflows and minimizing changes to the user interface.

Prolifics led the migration to IBM BPM, setting up development, QA, and production environments and integrating a secure login solution to accommodate the retailer’s mainframe constraints. The new platform improved reliability, performance, and functionality without disrupting operations, and in the first hour after go-live the retailer onboarded 90 new employees, demonstrating immediate operational impact.