Case Study: Close Brothers Premium Finance achieves greater agility and GBP7 million in first-year benefits with Prolifics and IBM Hybrid Cloud

Transforming Close Brothers Premium Finance with Hybrid Cloud

Close Brothers Premium Finance, a UK-based provider of insurance premium financing, faced the challenge of needing greater technological agility to meet rising customer expectations and compete in a modern marketplace. Their inflexible legacy systems were restricting growth. To overcome this, they partnered with vendor Prolifics to implement a hybrid cloud solution leveraging the IBM Application Integration Suite.

Prolifics implemented a solution that integrated the existing contact center with new web-enabled systems and developed a Customer Gateway on the IBM Bluemix platform. This allowed brokers and customers to self-serve for tasks like signatures and account changes. The results were significant, including an expected GBP7 million in benefits in the first year, substantially reduced operational costs, and the ability to onboard new brokers in hours instead of weeks. Prolifics delivered the agile, hybrid cloud architecture that provided Close Brothers Premium Finance with a strong competitive advantage.

Close Brothers Premium Finance

Chris Loake

Chief Information Officer