Case Study: Teradyne boosts customer satisfaction and firmware transfer speeds with Prolifics and IBM collaboration solutions

Teradyne - Customer Case Study

Teradyne, a leading supplier of automation equipment for test and industrial applications, wanted to improve customer support and internal collaboration through its portals. Its existing eKnowledge customer portal was difficult to navigate, search was limited, and large firmware downloads could take up to 24 hours, creating frustration for customers and pressure on support teams. Prolifics helped Teradyne modernize these experiences using IBM collaboration and portal technologies.

Working with Prolifics, Teradyne transformed its internal InSite and customer-facing eKnowledge portals with IBM WebSphere Portal, IBM Connections, IBM Business Process Manager on Cloud, IBM Security Access Manager, and IBM Aspera Connect. The new solution improved usability and access, delivered mobile-friendly 24/7 access, cut firmware transfer times by 10x, and increased one customer’s satisfaction with search by 40%. Prolifics’ implementation helped Teradyne create a more effective workforce and a better customer experience.

Teradyne

Fabrice Langlois

IT System Architect