Case Study: Ralph Lauren improves system reliability with Prolifics Managed Services

Ralph Lauren Improves Systems Reliability with Prolifics Managed Services

Ralph Lauren, a global fashion retailer, needed to upgrade its technology infrastructure to support new software and capabilities while being constrained by a small internal IT team and a limited budget. The company engaged vendor Prolifics to help modernize its systems without disrupting its core business operations.

Prolifics implemented a comprehensive Managed Services solution, providing 24/7 application and infrastructure maintenance, operational support, and deployment services. This was powered by a suite of IBM products including Integration Bus, MQ, and DataPower. The results were highly successful, with Prolifics exceeding service level agreements by over 150% on key metrics, drastically improving system reliability and availability. This allowed Ralph Lauren's internal team to focus on new development, confident that their business-critical applications were in expert hands, even during peak events like Black Friday.

Ralph Lauren

Steven Post

VP, IT Application Shared Services