Case Study: US-based IT Solutions Providing Company achieves 100% defect detection efficiency with Prolifics

Prolifics is Loud & Clear When Testing Interactive Voice Response System

A US-based IT solutions company faced a complex challenge in testing a major upgrade to its Interactive Voice Response (IVR) system. The upgrade to an Open CTI Architecture required comprehensive testing across multiple browsers, operating systems, and time zones within a strict six-month timeframe. The company turned to its longstanding testing partner, Prolifics, to perform this critical validation.

Prolifics implemented a structured, six-phase testing solution based on its BA360 toolkit and best practices. The solution included extensive technological validation and the simulation of human caller behavior, utilizing tools like HP LoadRunner and Empirix. Prolifics delivered a 100% defect detection efficiency, enabling the upgrade to be completed on time and on budget. This ensured the client's customers gained access to a greater number of operating systems and browsers, supporting the company's goal to grow its IVR customer base.