Case Study: American Financial Services Firm reduces costs and speeds up process automation with Prolifics

Prolifics Increases Efficiency and Reduces Costs at Major American Financial Services Firm

An American financial services firm faced inefficiencies in its Global Wealth Management division, including a costly and inflexible outsourced process for New Account Opening document processing. The firm engaged vendor Prolifics, which leveraged its Smarter Process Center of Competency Foundation and IBM Business Process Manager to standardize the client's approach and build a shared platform for business process initiatives.

The solution implemented by Prolifics automated the document processing workflow, enabling the firm to bring the function in-house. This eliminated outsourced vendor services, provided significant cost savings, and improved data protection. Prolifics also used IBM Business Monitor to give the firm near real-time visibility into its processes, resulting in faster project speed, better workload management, and a heightened competitive advantage.