Case Study: Broadridge BPO reduces manual transaction matching by 75% with Prolifics automation

Process Automation Enhances Broadridge BPO Business Potentia

Broadridge BPO, a provider of back-office outsourcing services for financial firms, faced a significant challenge in manually reconciling and reporting on thousands of daily financial transactions. This process was inefficient, placed a heavy burden on staff, and made it difficult to meet strict service level agreements and ensure error-free reporting for clients. To address this, they engaged the vendor Prolifics to implement an automated solution.

Prolifics designed and implemented an automated process using IBM BPM and IBM Blueworks Live. This solution automatically reconciles transaction records, identifies failures, and assigns unmatched items to staff through a dedicated portal. The results were substantial: Prolifics' solution reduced daily manual transaction matching efforts by 75%, improved reporting accuracy, and provided management with real-time visibility into operations, better positioning Broadridge BPO for future growth.

Broadridge BPO

Michael Alexander

Chief Operating Officer