Case Study: Office Imaging Equipment Production And Solution Providing Company reduces support costs and boosts productivity with Prolifics Managed Services

Office Imaging Equipment Production And Solution Providing Company - Customer Case Study

Office Imaging Equipment Production And Solution Providing Company, an office imaging, production print, document management, and IT services provider, needed help after acquiring another organization and migrating its key employee and vendor provisioning applications to its data center. After the move, the internal IT team had to manage a larger environment and support an IBM Identity Management framework on top of a Microsoft-based platform, prompting the company to seek ongoing expert support from Prolifics.

Prolifics developed a long-term managed services and operations support strategy centered on incident management, managed security administration, and ServiceNow-based ITSM processes aligned to the company’s existing workflows. The result was a 42% reduction in support costs in the first year, an additional 30% reduction in year two, support ticket volume cut in half, and service levels maintained at 100% in year one and 99.9% thereafter.