Case Study: US-Based Insurance Company Achieves Better Decision-Making with Prolifics and IBM Data Suite

Making Better Decisions in Insurance with an Enhanced Data Suite

US based Insurance Company, a major workplace insurance and disability insurance provider, needed to modernize its aging data infrastructure to better serve customers, react faster to business changes, and improve employee productivity. The company faced inefficient data processes, high operational costs, poor customer service, and inaccurate billing, and turned to Prolifics for help implementing an IBM-powered information management and analytics strategy, including data governance, MDM, and ETL modernization.

Prolifics helped US based Insurance Company re-architect its data delivery environment using IBM DataStage, InfoSphere MDM, and industry data models, while also establishing a new architecture and training more than 140 employees. The result was a more transparent view of master customer data, better governance, faster resolution of data issues, and improved decision-making; the initiative was expected to deliver hundreds of millions of dollars in ROI and create a stronger foundation for future growth.