Case Study: a major cloud infrastructure and application solutions provider achieves reliable worldwide ServiceNow testing with Prolifics

Major Cloud Infrastructure and Application Solutions Provider - Customer Case Study

A major cloud infrastructure and application solutions provider was upgrading its IT service management system to ServiceNow but lacked the internal domain knowledge to conduct the rigorous testing required for a platform serving 1200 global user groups. They enlisted their trusted partner, Prolifics, to perform the comprehensive testing needed to ensure the system's quality and stability before its worldwide deployment.

Prolifics instituted a three-month Rapid Fix program, executing 11 continuous releases and logging and resolving 143 total defects. The solution enabled the successful deployment of 101 user requirements to production. The results for the customer included a drastic reduction in ticket resolution times, accelerated response times, and enhanced customer satisfaction, with Prolifics completing the project on time and on budget.