Case Study: Leading Asset & Wealth Management Firm achieves Intelligent Account Onboarding with Prolifics

Intelligent Account Onboarding Drives Productivity for Leading Asset & Wealth Management Firm

Leading Asset & Wealth Management Firm, a global leader in asset servicing, asset management, wealth management, and banking, needed to standardize and scale its account opening, maintenance, and termination processes across the enterprise. To improve client and partner experiences while reducing costs, the firm partnered with Prolifics and IBM to build a more efficient, service-oriented onboarding platform using IBM BPM and IBM ECM products.

Prolifics implemented a solution centered on IBM BPM for workflow and onboarding management, IBM FileNet Content Manager for secure content storage, and IBM WebSphere MQ for reliable messaging, with centralized tracking through the existing Oracle ESB layer. The result was a single repository for account lifecycle activities, better document handling and retrieval, faster response times, real-time visibility, and the ability to process high volumes of monthly account-opening documents more efficiently while driving lower handling costs and greater business insight.