Case Study: Health Insurance Services, Products Providing Company achieves faster service development and greater agility with Prolifics

Health Insurance Services, Products Providing Company - Customer Case Study

Health Insurance Services, Products Providing Company partnered with Prolifics to modernize its complex healthcare IT environment and improve member service. With dozens of back-end applications managed independently, the company faced difficult system integration, inconsistent business rules, higher operating costs, and slower delivery of new products and services. It needed a more centralized governance model and better support for its BPM and ODM initiatives.

Prolifics implemented a Smarter Process Center of Excellence and an Enterprise Data Broker architecture using IBM technologies such as IBM BPM, Integration Bus, DataPower, WebSphere Service Registry and Repository, and related monitoring and caching tools. The solution enabled reusable, plug-and-play integrations and stronger enterprise governance, cutting service development time by 67% within six months, from six weeks to two, while also reducing manual effort and improving business agility.