Case Study: UAP saves time and boosts upsells with Prokeep

UAP saves an hour a day and boosts upsells with Prokeep

The customer is UAP, a Canadian distributor of automotive parts operating NAPA Auto Parts stores. The owner of two stores faced challenges with inefficient customer communication, such as spending significant time on phone calls for order updates and a lack of centralized messaging that could lead to errors and lost customer relationships.

The vendor Prokeep implemented its text messaging service to streamline outbound updates and internal communication. This solution saved approximately an hour per day on outreach, created new upsell opportunities that increased average order value, and improved order accuracy through picture messaging. Prokeep also provided a centralized platform for customer texts, ensuring accountability and consistent service.

UAP