Case Study: Professional Flooring Supply delivers faster, more accurate customer communication with Prokeep

Professional Flooring Supply sends 85,000 1:1 messages with Prokeep

Professional Flooring Supply, a flooring distributor with 17 stores, faced challenges with inefficient communication. Their reliance on phone calls and emails led to delays, internal miscommunications, and difficulty providing customers with timely, accurate information. To address this, President DJ Lee turned to the vendor, Prokeep, seeking a better way to meet customer expectations.

Prokeep implemented its centralized text messaging platform, allowing customers to text a branch number and reach the entire team at once. This solution enabled faster responses from the right person and provided a searchable communication history. The results were significant, including over 85,000 one-to-one messages and 43,000 broadcast messages sent, with a 0% unsubscribe rate for marketing texts. Prokeep helped Professional Flooring Supply deliver accurate information consistently, enhancing the customer experience.

Professional Flooring Supply