Case Study: Professional Flooring Supply achieves faster, more accurate customer communication with Prokeep

Professional Flooring Supply - Customer Case Study

Professional Flooring Supply (PFS), a floor covering distributor operating across 8 U.S. states, needed a better way to communicate with customers and avoid miscommunications caused by inefficient internal communication, phone congestion, and slow information sharing. They turned to Prokeep to help deliver faster, more convenient customer communication through business texting and internal messaging.

Prokeep implemented centralized messaging, conversation history, message routing, and broadcast text messaging to improve visibility, accuracy, and speed across the business. The results included 85,000 1:1 messages sent, 43,000 broadcast texts sent, a 55% broadcast subscription rate, a 0% average unsubscribe rate, and 704 customers re-engaged after 30 days of inactivity.

Professional Flooring Supply

DJ Lee

President