Case Study: Wolseley speeds up sales and customer communication with Prokeep

How Wolseley Canada Sped Up Sales With A Communication Software

Wolseley Canada, a leading wholesale distributor serving plumbing, HVAC/R, waterworks, and industrial markets, needed a faster way to communicate with customers as the pandemic forced a rapid shift to curbside pickup and changed how business was done. After briefly exploring Prokeep earlier, the company realized texting was no longer optional and needed a better communication service to replace slow, error-prone phone-based coordination.

Wolseley Canada implemented Prokeep’s texting and communication platform, starting with a 50-branch trial that expanded company-wide to more than 200 locations in six weeks. With Prokeep, Wolseley improved inventory coordination, reduced phone tag, sent pickup reminders and closure alerts, and used photos to identify parts faster and more accurately, helping clear orders sooner and ultimately moving toward making Prokeep its exclusive communication medium.

Wolseley

Paula Grond

Sr. Manager of eBusiness