Case Study: Winsupply of Essex improves order accuracy with Prokeep

How Winsupply of Essex Increased Order Accuracy With Centralized Communication

Winsupply of Essex, a wholesale distribution branch of Winsupply, needed a faster, more accurate way to handle customer requests. Before using Prokeep, employees often had to decode vague phone descriptions like “whatchamacallits” and risked ordering the wrong parts, which wasted time and hurt the customer experience.

With Prokeep’s centralized text and picture messaging, Winsupply of Essex could receive orders with photos, serial numbers, model numbers, and part numbers directly through the branch number. Prokeep helped reduce mistakes, save hours of note-taking and back-and-forth communication, and improve order accuracy so parts were right the first time; the branch also used auto-generated messages to keep customers updated and maintain momentum on sales.

Winsupply of Essex

Robert Parlee

Operations Manager