Case Study: Stokes Lighting and Electric Co. improves communication efficiency with Prokeep

How Stokes Electric Optimized Sales With Communication Software

Stokes Lighting and Electric Co. needed a better way to communicate with customers as more contractors—especially younger, phone-first users—were moving away from calling the branch and waiting on hold. Assistant manager Martin Wood and his team wanted a faster, more flexible way to handle orders, questions, and photos while still supporting customers well.

Stokes Lighting and Electric Co. implemented Prokeep’s messaging platform to centralize inbound and outbound communication through the branch’s main phone line. With Prokeep, the team could share orders more efficiently, let any employee work a request, reduce reliance on personal phones, and keep better visibility into customer conversations. The result was faster response times, improved transparency, and better customer service—communications that once took minutes could now happen in seconds.

Stokes Lighting and Electric Co

Martin Wood

Assistant Manager