Case Study: Southeastern Equipment boosts customer service and sales with Prokeep

How Southeastern Equipment Boosted Sales with Customer Experience Software

Southeastern Equipment, a full-service equipment dealership spanning five states, needed a faster way to handle customer orders and service requests. Their team was spending too much time on phone tag, voicemails, and unclear communications, especially when customers in the field needed to share parts information quickly. Prokeep’s customer experience management software was introduced to help streamline these conversations.

By implementing Prokeep, Southeastern Equipment centralized customer communication into one business-owned account with text, email, and fax, while also enabling image sharing to reduce miscommunications. The result was faster, clearer service and fewer congested phone lines; Sam Alderman estimated Prokeep reduced phone-tag-related friction by about 70% to 80%. Prokeep also helped employees avoid using personal cell numbers and made it easier to serve customers securely and quickly.

Southeastern Equipment

Sam Alderman

Operations Manager