Case Study: RHI Supply achieves faster, clearer customer communication with Prokeep

How RHI Supply Created an Easy Button For Making More Sales

RHI Supply, a family-owned HVAC/R distributor serving contractors in North Dakota and Minnesota, needed a better way to communicate with customers and staff. Email and phone response times were slow, and personal smartphone use created confusion, silos, and after-hours interruptions for employees.

Prokeep provided RHI Supply with a text-messaging-based communication platform that made customer interactions faster, clearer, and easier to manage. With Prokeep, RHI shifted to more outbound communication, simplified backorders and delivery coordination, supported curbside pickup during the pandemic, and improved event outreach—helping the team work more efficiently while protecting personal time.

RHI Supply

Andrew Johnson

Sales Director