Case Study: National Excelsior Improves Customer Communication and Closes Deals Faster with Prokeep

How National Excelsior is Optimizing its Communication with Prokeep

National Excelsior, a distribution branch in New Berlin, Wisconsin, needed a better way to keep up with customer communication as digital expectations grew. The team faced busy phone lines and wanted a faster, more flexible way to connect with customers and handle orders, questions, and quote requests. They turned to Prokeep, a communication platform that text-enables the branch’s main phone line.

With Prokeep, National Excelsior could respond to customers faster via text, email, or fax, including sending quotes directly to customers’ phones or inboxes. Victor Sawdy said he uses it daily to send quotes, helping the team reach customers in their preferred channel, reduce phone congestion, and close deals more easily. Prokeep helped improve productivity and made it simpler for National Excelsior to serve customers efficiently.

National Excelsior

Victor Sawdy

Branch Manager