Case Study: Kerr Controls Optimizes Service and Customer Communication with Prokeep

How Kerr Controls Optimized Service and Exceeded Customer Expectations with Prokeep

Kerr Controls, an HVAC and refrigeration distributor with 13 locations across Eastern Canada, needed a better way to manage customer communication as more buyers were texting branches and using phones to do business. Before Prokeep, messages were often sent to employees’ personal phones, creating tracking gaps when staff were out and making it harder to respond consistently.

Kerr Controls implemented Prokeep, a customer experience management platform with business texting, fax, and email, to centralize communication in one company-owned workspace. With Prokeep, Kerr could answer inbound messages more reliably, share photos and technical questions easily, and meet customers’ demand for faster, more convenient communication; while no specific metrics were provided, the company reported improved efficiency, better collaboration, and a stronger customer experience.

Kerr Controls

Jamie Hutt-Semple

VP of Sales and Operations