Case Study: Harrison Roofing Supply Improves Customer Communication with Prokeep

How Harrison Roofing Supply Increased Channels For A Better Customer Experience

Harrison Roofing Supply, a family-owned roofing materials distributor, struggled to compete with big box stores while maintaining the fast, personal service its customers expected. Communication was also a challenge: customers often called Steven Hughes’ personal cell after hours, and roofing contractors on the go or in rural areas often couldn’t rely on email or phone calls.

To centralize communication, Harrison Roofing Supply implemented Prokeep, a texting platform for distributors that connects to the main phone line. Prokeep made it easier for customers to text orders and questions from anywhere, reduced after-hours interruptions for staff, and improved communication in areas with weak cell service. The company reported that adoption was easy and that texting “always works” where calls may drop, creating a more efficient customer experience with faster responses.

Harrison Roofing Supply

Steve Markle

Owner