Case Study: Carrier Enterprise boosts sales and improves customer communication with Prokeep

How Hanover Maryland Carrier Enterprise Increased Sales With Clearer Communication

Carrier Enterprise, specifically its Hanover, Maryland branch, needed a faster, clearer way to communicate with contractor customers in the field. As part of the HVAC distribution business, the team dealt with part-number confusion, multiple names for the same parts, and long hold times that slowed down ordering and created miscommunication. Prokeep was introduced as a texting-based communication channel to help improve clarity and convenience for customers.

With Prokeep’s text messaging platform, Carrier Enterprise was able to exchange pictures, PDF diagrams, and orders by text, helping the branch and its customers confirm the right parts more quickly. Jonathan Rivera said the solution increased clarity, sped up order times, reduced ambiguity, and helped the branch make more sales and keep more customers. Prokeep grew from one pilot location to all 22 Mid-Atlantic stores, showing broad adoption and strong operational value.

Carrier Enterprise

Jonathan Rivera

Branch Manager