Case Study: Consolidated Electrical Distributors boosts productivity and accountability with Prokeep

How Consolidated Electrical Distributors Drove Productivity Through Accountability

Consolidated Electrical Distributors (CED), one of the largest electrical distributors in the U.S., needed a faster, more convenient way for customers to reach the business and place orders during the COVID-19 pandemic. Frank Jacobs, branch manager of CED in Bozeman, Montana, turned to Prokeep to add another communication channel without changing the familiar main phone number.

CED implemented Prokeep, a text-enabled communication platform, so customers could text orders in and employees could respond quickly. The solution also improved outbound updates on material availability and pickup or delivery coordination, while creating a written record of conversations that boosted accountability, reduced miscommunication, and improved transparency and productivity for the team.

Consolidated Electrical Distributors

Frank Jacobs

Consolidated Electrical Distributors