Case Study: Charles D. Jones Co. improves customer communication and makes sales faster with Prokeep

How Charles D. Jones Co. Made Sales Easier With A Better Customer Experience

Charles D. Jones Co. is a distributor that was struggling with heavy phone traffic and walk-in volume, making it hard for inside sales reps to keep up with customer requests. Before using Prokeep, communication was slow and sometimes unclear, especially when customers needed to describe hard-to-identify parts over the phone.

Prokeep implemented a text-enables branch phone line that let Charles D. Jones Co. communicate with customers instantly by SMS, including sharing photos of parts for faster, more accurate identification. According to the case study, the tool was easy to roll out, quickly adopted by the team, and loved by customers, with Jordan Kopfman saying he had set up “thousands” of users on Prokeep. The result was clearer communication, fewer miscommunications, faster service, and easier selling.

Charles D. Jones Co.

Jordan Kopfman

Salesman