Case Study: Carrier Enterprise Streamlines Communication and Boosts Efficiency with Prokeep

How Carrier Enterprise Revolutionized Customer & Team Communication with Prokeep

Carrier Enterprise, a joint venture between Watsco and Carrier Corporation, needed a better way to manage the constant flow of calls and messages from technicians and contractors while supporting a lean team. The HVAC distributor struggled with inefficient communication, miscommunication in orders, heavy reliance on personal cell phones, and difficulty sharing documents and collaborating internally. To address these challenges, they turned to Prokeep’s centralized communication platform.

With Prokeep, Carrier Enterprise consolidated text, email, web chat, and fax into one dashboard, enabling faster replies, easier document sharing, better team collaboration, and fewer after-hours interruptions. The results included 2,400 conversations, 9,500 messages, 380 customers engaged, 1,505 images received via text, 100 PDF spec sheets and quotes sent, and 75 automated after-hours text replies. Prokeep helped Carrier Enterprise reduce phone reliance, improve multitasking, and create a better work-life balance while delivering stronger customer service.

Carrier Enterprise

Mark O’Hare

Sales Center Manager