Case Study: Acme Construction Supply strengthens customer relationships with Prokeep

How Acme Construction Supply is Strengthening its Customer Relationships with Prokeep

Acme Construction Supply, a 19-branch construction supply distributor serving the West Coast, needed a better way to manage customer communication without overloading staff or relying on employees’ personal cell phones. To strengthen customer service and keep up with growth, the team looked for a centralized communication solution from Prokeep.

With Prokeep’s customer experience management software, Acme Construction Supply created one shared, store-owned workspace for business messages that could be accessed from any counter computer. Prokeep improved internal collaboration between outside and inside sales, reduced dependence on personal phones, increased transparency, and helped the team balance workloads while delivering faster, more responsive customer service.

Acme Construction Supply

Eric Shira

Business Systems Manager