Case Study: Concrete Construction Supply boosts delivery accuracy and sales with Prokeep

Concrete Construction Supply Drives Sales with Streamlined Order-to-Delivery Communication

Concrete Construction Supply, a building materials distributor with seven locations in Idaho and Nevada, needed a better way to manage order-to-delivery communication. Their team struggled with standardizing product names, handling noisy job-site orders, overcoming language barriers, and improving delivery time and accuracy. Prokeep’s customer engagement software was brought in to help streamline these processes and improve the overall customer experience.

With Prokeep, CCS enabled customers to text orders, send photos of products, and share location drops from job sites, which improved communication and delivery precision. The result was faster deliveries, better order accuracy, and the ability for inside sales to manage multiple customers at once. CCS also used Prokeep for quality control, record keeping, and broadcast texting, and reported measurable activity including 13,000 1:1 messages sent, 600+ delivery confirmation picture messages, and 11,000+ delivery location drop pins.

Concrete Construction Supply

Jordan Gilbert

Project Manager