Case Study: Auer Steel cuts clicks in half and accelerates orders with Prokeep

Auer Steel cuts clicks in half with Prokeep

Auer Steel, an HVAC distributor, faced the common challenge of managing customer communications that were scattered across multiple channels like personal cell phones, emails, and phone calls. This led to missed messages and inefficient processes. To address this, they implemented Prokeep's unified messaging platform to centralize all inbound requests.

Using Prokeep's unified inbox and order automation tools, Auer Steel streamlined its workflow. The solution cut the number of clicks to process an order in half, significantly accelerated order speed, and allowed the team to serve customers accurately outside of normal business hours. The measurable impact for Auer Steel included greater operational efficiency, improved team visibility, and a better customer experience.

Auer Steel