Case Study: Sprint streamlines phone buying with ProKarma

Sprint streamlines phone buying

Sprint, a major telecom and media company with thousands of retail stores, needed to simplify a phone-buying process that spanned five internal software systems and more than 45 steps. Sprint turned to ProKarma (PK) for analysis, guidance, and recommendations to help create a faster, more mobile-friendly buying experience for customers and sales associates.

ProKarma developed a user-centric mobile app that streamlines the sales process by combining separate systems, reducing data-entry redundancies, and guiding associates through tasks such as customer data entry, phone activation, and support access. The solution helped Sprint improve efficiency and deliver a better user experience for both employees and customers, though no specific numeric performance gains were provided.

Sprint