Case Study: Not-for-Profit Utility Company achieves NERC compliance automation with ProKarma and ServiceNow

Not-for-profit utility goes to ServiceNow

A not-for-profit utility company in the energy and utilities sector turned to ProKarma to help meet mandatory compliance standards under the Federal Power Act. The organization needed to manage access and controls for its generation and transmission operations, and selected ServiceNow to support and automate the required workflows.

ProKarma implemented ServiceNow with a service catalog for North American Electric Reliability Corporation (NERC) access management, along with custom workflows to handle the organization’s requirements. The solution automated compliance reporting for audit requests and needs, helping the customer improve control over system access and compliance processes.