Case Study: Leading Consumer Health Enterprise Company standardizes projects with ProKarma and ServiceNow

Consumer healthcare company standardizes projects

Leading Consumer Health Enterprise Company, a consumer healthcare SaaS provider, was struggling with standardizing projects and requests after inheriting multiple systems and processes. ProKarma helped the company consolidate more than 10 project management systems into ServiceNow.

ProKarma interviewed key project and implementation managers to understand their project lifecycle needs, then designed standardized demand management workflows and project templates for resource tracking and assignment. As a result, Leading Consumer Health Enterprise Company streamlined project management and achieved a more consistent, centralized process across teams.