Case Study: Large Telecommunications Company cuts testing time from days to minutes with ProKarma

Automation cuts testing time from days to minutes

Large Telecommunications Company, a global telecom provider, relied on its customer portal for billing, service changes, and device purchases, but testing accessibility and performance across mobile platforms and browsers was slow, costly, and often incomplete. The company also needed a better way to catch issues introduced by other internal teams’ code, and a random survey popup frequently disrupted manual testing. ProKarma helped address these challenges with an automated testing approach for the portal.

ProKarma implemented automated regression testing that reduced testing time from up to five days to just 17 minutes, enabled parallel testing across browsers and mobile platforms, and automatically closed the popup survey to keep tests running continuously. As a result, Large Telecommunications Company could deploy more frequently, reduce post-deployment defects, improve confidence in new code, and free up its testing team for other work, while delivering a more reliable customer experience.