Case Study: Humana streamlines partner onboarding and boosts revenue with ProKarma’s Apigee API portal

Apigee API portal streamlines operations for Humana

Humana, a US-based health insurance company serving over 20 million members, needed to move beyond slow point-to-point integrations in its digital marketing and broker experience. To improve agility and reduce effort, the company turned to ProKarma and Apigee to help modernize its API practice.

ProKarma partnered with Humana to create a design-first API strategy and build an Apigee API portal with ready-to-use, consumer-oriented APIs. By simplifying a complex SOAP-based process into a common transaction and enabling self-service broker onboarding, Humana increased partner onboarding from just 2–3 partners to 45 in a year, while also saving time, eliminating costs, and driving revenue growth.

Humana