Case Study: Leading Global Workforce Management Company strengthens 24/7 security monitoring with ProKarma

24/7 security incident and event management

Leading Global Workforce Management Company helps clients gain greater control over talent supply chains, supporting more than 1,000 workforce management experts across 50+ countries. Faced with over 15,000 suppliers and around 300 security incidents every 24 hours, the company needed constant 24/7 monitoring to avoid missed alerts and maintain a strong security posture. ProKarma provided 24/7 security incident and event management (SIEM) support to help address this challenge.

ProKarma filtered out noise, escalated issues requiring attention, and integrated with the customer’s ITSM systems for smooth handoffs, all through its global delivery team. It also recommended process improvements to increase efficiency and security, including during the shift to full-time remote work. As a result, the company reduced the burden of round-the-clock monitoring, improved response handling, and kept operations running smoothly while saving time and money.