Case Study: By-Tor Contracting scales to 2,000 jobs a week with ProjectsForce 360°

By-Tor Contracting manages 2,000 jobs a week with ProjectsForce

By-Tor Contracting, a high-volume installation provider for Lowe's, faced the challenge of scaling its operations from a single employee to managing approximately 2,000 jobs per week. Their initial, minimal system lacked the necessary operational layer, creating a need for a highly customizable platform that could provide tailored views for different departments and offer mission-critical support. The company evaluated options, including ProjectsForce 360°, to find a solution that could serve as its operational backbone.

ProjectsForce implemented its 360° platform, which provided the essential customization and responsive support By-Tor required. The solution enabled the company to reduce its scheduling staff from two employees per district to one, redeploying the surplus capacity to support roles. Key results included faster lead-to-completion cycles through native two-way texting and improved operational quality, contributing to By-Tor being named Lowe’s Installer of the Year. The scalable platform from ProjectsForce allowed the business to grow significantly without a proportional increase in administrative overhead.

By-Tor Contracting