Case Study: National Health Service (NHS) achieves streamlined communication and secure project collaboration with Planview ProjectPlace

The National Health Service Streamlines Processes and Communication with Projectplace

The National Health Service (NHS) faced major project-management challenges during its East Sussex Better Together transformation, which involved Clinical Commissioning Groups (CCGs) and East Sussex County Council reorganizing care for about 360,000 patients on an ~£800M budget to avoid a projected 25% funding gap. To tackle complex cross-team communications, frequent meeting scheduling, stringent security and document-sharing needs, limited project-management skills among clinical staff, and the need to include external stakeholders, the NHS adopted Planview ProjectPlace (Projectplace).

Planview ProjectPlace delivered a user-friendly project collaboration platform that centralized tasks, structured conversations, simplified meeting scheduling, and enabled secure document sharing with military-grade encryption while allowing controlled access for external stakeholders. The solution improved communication and cross-team coordination, reduced scheduling chaos, increased project visibility and data security, and supported new project managers—helping streamline processes across the East Sussex program and advance local healthcare delivery.

National Health Service

Paul Macmillan

Organizational Development and Corporate Affairs Officer