Case Study: KPN achieves secure, efficient collaboration on large outsourcing projects with Planview Projectplace

KPN - Customer Case Study

KPN faced the challenge of coordinating large, multi‑disciplinary outsourcing projects — often requiring 75–100 specialists to collaborate quickly and securely on tasks like Requests for Proposal — while protecting sensitive documentation. To meet this need KPN turned to Planview ProjectPlace and its Projectplace platform as a virtual working environment for project and issue management across teams and external partners.

Planview ProjectPlace’s Projectplace provided controlled, access‑coded collaboration tools and modular project/issue management features that KPN introduced gradually to drive adoption. The solution improved cross‑team efficiency and data security (preventing data exposure if laptops were lost) and supported KPN’s joint seven‑year, €750 million outsourcing engagement with Accenture, Atos Origin and Getronics for ING (impacting 53,000 staff and involving some 430 staff transitions), demonstrating measurable scale and operational benefit.

KPN

Peter Broumels

Project Manager, KPN